The McHire Post-Mortem: A Vendor-Risk Playbook for Hospitality AI

Operator at a counter laptop reviewing a vendor contract redline alongside a chatbot admin panel

The Paradox.ai breach is the canary, not the bird. Here is the contract language every multi-unit operator should require from any AI vendor — pen-test schedules, IDOR testing, SOC2 expectations, training-data clauses, and incident-response SLAs.

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